Accountability Agent burnout Complaint resolution Self service 
Nicereply
SEPTEMBER 6, 2022
Help centers are vital tools in providing effective self-service to customers, enabling you to serve customers well while scaling your support team efficiently. While an account might move from the onboarding to retention stage, that account likely contains users at various levels of adoption.
Fonolo
JUNE 14, 2018
Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.
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