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Adapting Your Inbound Contact Center To Support Foreign Languages

CrazyCall

It’s also easier for customers to find you with a dedicated department — which we’ll get into more a little bit later. But for now, a dedicated overseas department will focus on the overseas customer base. Customer support teams are already working hard on their large, US-based customers.

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10 Platforms With In-Built Smart IVR Systems

JustCall

IVR systems have become an integral part of the customer support and service process. They become the first line of contact, eliminate waiting queues, gather useful customer information, and route the customer to the right team, reducing resolution time. When to Use JustCall?