NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. JustCall JustCall is a cloud-based contact center software and telephony solution. It serves as a round-the-clock virtual receptionist.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts.

Call Center 52

Call Center Metrics Abandon rate Management 52