Things I Wish I Knew Before Adding Call-Backs to My Contact Center
Fonolo
JUNE 13, 2023
If your hold times are longer than a few minutes, you are likely in for a bumpy ride. What can a call center manager do? Sure, hiring more agents will reduce wait time, but agents are expensive! 4 Ways Call-Backs Improve Your Call Center First, a quick refresher on some key ways call-backs improve your call center.
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