Fonolo

OCTOBER 26, 2022

Call center agents have pretty restrictive jobs, set hours, and scripts to follow. Fonolo’s Voice Call-Backs reduce abandonment rates by 60%. 5 Ways to Motivate Call Center Agents. If you don’t have motivated employees, your call center may not be a positive work environment. DID YOU KNOW?

Call Center 142

Call Center Abandon rate Education Contact Center 142

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Balto

NOVEMBER 28, 2023

Call flow: how well the agent is directing the call flow and whether they’re sticking to the script. Some of these metrics include: First Call Resolution (FCR) Rate: Quantifies the percentage of inquiries that are fully resolved from the initial interaction, without requiring call rerouting or follow-up calls.

Quality management 52

Quality management Call Center Management Contact Center 52