“Forever Better”: Miele Canada and the Pursuit of Customer Service Excellence [Interview]
Fonolo
MAY 13, 2019
The training that each of the sales people get, to the software that they have, to the delivery of the products, to the installation of those products, we control it all, and we have the capabilities to effect change if and when needed. Not many companies have the agility to pivot as we do. What happens when call volume gets out of control?
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