Noble Systems

APRIL 3, 2020

Intelligent routing that is optimized for your customer journey can lower abandon rates, reduce queue times for calls, and provide tailored call-back options for times of particularly high call volume. Support for Busy Times and Disaster Recovery. An IVR can be invaluable during times of disaster recovery.

Interactive Voice Response 90

Interactive Voice Response Call flow Abandon rate Contact Center 90

Playvox

OCTOBER 19, 2021

When you have an agent shortage, it causes significant CX, operational, morale, and cost issues. Higher queue times. Increased abandon rates. Customers will only wait so long in the queue before they give up. What happens when you don’t have enough contact center agents? Over and over.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Xaqt

FEBRUARY 26, 2020

In fact, states and communities that have implemented coronavirus hotlines are already experiencing high call volume and long wait times. The CDC has warned that Widespread transmission of COVID-19 in the United States would translate into large numbers of people needing medical care at the same time. Its best to prepare now.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52