Abandon rate eBook Education Wait times 
Fonolo
JANUARY 23, 2018
Tolerance for long wait times has been getting lower and lower. If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com). 2) Reduce Abandon Rates. See this success story.
Comm100
NOVEMBER 2, 2020
Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Industry: Education. Chatbots can start a chat when they detect a customer stumbling through the site or showing potential signs of cart abandonment. Free eBook.
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