What is Virtual Queuing? A Simple Solution to a Frustrating Problem
Babelforce
FEBRUARY 11, 2021
But we do know that implementing a virtual queuing system at your contact center is a win-win situation for all involved: including customers, agents, and contact center managers. Get the eBook. Virtual queuing is when an inbound contact center allows a caller to hang up rather than making them wait on hold. Get the eBook.
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