Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement
SharpenCX
FEBRUARY 25, 2020
As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching. Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time.
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