Remove Abandon rate Remove Coaching Remove Entertainment Remove Service level
article thumbnail

Do your Reports Spark Joy? Tidy up your Reports to Reduce Call Center Stress and Boost Agent Engagement

SharpenCX

As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching. Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time.

article thumbnail

18 Contact Center Strategies That Actually Work

JustCall

If the customers aren’t satisfied, you can perform a root cause analysis again and discover what is compromising the service levels. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? When your customers have something to do, you can drastically reduce the call abandonment rates.