Abandon rate Chatbots Service level Upselling 
Calltools
JANUARY 19, 2022
Collecting data from CRMs can help agents learn about a caller’s contact details, behavior, hobbies and purchasing habits, resulting in improved customer service and upsell and cross-sell opportunities. . Chatbots are a type of AI technology, but they deserve a section to themselves. IVRs and AI. Omnichannel.
Talkdesk
MARCH 12, 2021
Offering a 100% uptime service level agreement (SLA) to its customers, Talkdesk has garnered the trust of over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA. It reduces the call centers average cost per case and improves upsell opportunities. Speech Analytics.
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