Abandon rate Call flow Feedback Gamification 
NobelBiz
MAY 9, 2023
Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. Answering machine detection is adjustable to either disconnect a call or drop a pre-recorded voicemail.
JustCall
MARCH 23, 2023
Support automation features such as automatic call distribution help build smoother workflows. Call recording – Monitor agents for training and feedback by playing back call recordings. This data benefits companies looking to measure their call center agents’ performance.
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