JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. The IVR is configured to lead the user to a self-help guide that answers their query, a human agent who can solve their problem, or a pre-recorded voice message. In this article, we look at the ten best IVR solutions.

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Interactive Voice Response call center solutions CRM Contact Center 52

OctopusTech

MARCH 1, 2023

Call centers should have 5-8 KPIs they use to assess the health of the operation and they should include a mix of operational and customer-related metrics. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets. Fight the urge.

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Interactive Voice Response Call Center Gamification Schedule adherence 62

Hodusoft

DECEMBER 28, 2022

It is an excellent way to assess call center operations and agent effectiveness. There are several ways businesses can follow to reduce their AHT FAQs automation Recording & Reviewing phone calls Giving more emphasis on agent training Using IVR technology 3. Features such as IVR, ACD , skill-based routing, etc.,

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Best practices Call Center Metrics call center software 52