JustCall

JANUARY 29, 2024

If you’re eyeing JustCall and Convoso, chances are you’re on the hunt for a robust and user-friendly cloud-based call center solution. With JustCall, your agents can connect instantly with time-sensitive and high-priority leads, lowering abandonment rates and packing in more deals in minimum time.

Sales 52

Sales Abandon rate APIs CRM 52

IdeasUnlimited

JULY 28, 2022

Virtual agents are not the same as chatbots since chatbots are provided with predetermined answers and scripts to respond to inquiries, whereas virtual agents handle human questions and contextualize them to fully understand the meaning. It is important to provide solutions which are configurable, reliable, and scalable.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52