Fonolo

APRIL 13, 2021

These services provide hands-on relief for call centers by helping them better negotiate call volume spikes during peak periods, whether those periods are related to seasonal shopping days (Black Friday, Cyber Monday), seasonal events (tax season, winterizing services, etc.), What is call overflow handling?

Call Center 125

Call Center Abandon rate outsourcing call center professionals 125

Fonolo

OCTOBER 17, 2017

On Thursday, November 2nd, 2017 at Pearson Convention Centre in Brampton, Ontario, GTACC will bring together call center professionals from across the country. The GTACC event is a place for leaders to find encouragement and support that breeds contact center success. Shai Berger, CEO, Fonolo.

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

MAY 31, 2019

Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. When it comes to customer service, there will always be a role for a live conversation with an agent.

Contact Center 57

Contact Center Management Abandon rate Call Center 57

Fonolo

MARCH 28, 2019

Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. When it comes to customer service, there will always be a role for a live conversation with an agent.

Contact Center 52

Contact Center Management Abandon rate Call Center 52