22 Call Centre Metrics & KPIs to Measure Your Customer Service Efforts
Select VoiceCom Blog
NOVEMBER 17, 2022
One way to ensure quality among customer service employees is to track and measure the team’s performance with metrics and key performance indicators (KPIs). Here, the guide lists everything you need to know about metrics and KPIs to ensure your goals are on track. What are Call Centre Metrics & KPIs?
Let's personalize your content