Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73 from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Talkdesk

SEPTEMBER 8, 2020

Minimize the abandon rate Data indicates that the post-IVR abandon rate for the healthcare sector is about 7%. Oftentimes, consumers simply don’t want to wait on hold after having navigated a confusing IVR system. Ensure that your IVR is optimized to help minimize your abandonment rate.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Playvox

OCTOBER 19, 2021

Increased abandon rates. So, staffing shortages don’t just increase abandons, they also increase volume, which can back up queues even more. Implement self-service to reduce demand for agent assistance. Simple, predictable tasks are the best candidates for self-service. Over and over.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Global Response

DECEMBER 21, 2023

When it comes to measuring the success of your customer service outsourcing, you’ll need to return to your goals and create relevant metrics. For example, many modern technologies are reshaping customer service. The human touch is still a must for customer service across every industry.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62