JustCall

JANUARY 19, 2023

Maintained Service Level Targets Whether your team is working remotely or not, it is important to optimize your call center to meet the requirement of your customers to offer them an exclusive service experience. This is only possible with modern call center software with exquisite features like tracking forecasting and data analysis.

Best practices 52

Best practices Call Center call center workforce Abandon rate 52

Hodusoft

DECEMBER 28, 2022

What is Call Center Management? Need, Metrics, and Best Practices. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. Why do businesses need call center management?

Best practices 52

Best practices Call Center Metrics call center software 52

Balto

NOVEMBER 8, 2022

Most call centers split call volume into calls handled by automated systems and calls handled by agents. Average Call Abandonment Rate. The average call abandonment rate (ACAR) indicates the number of customers that abandon calls if they wait on hold for too long.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Hodusoft

NOVEMBER 1, 2022

The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. Benefits of a High FCR rate. What are the 5 challenges in achieving a high FCR rate? Tips to improve the FCR rate. How to measure FCR?

First call resolution 52

First call resolution call center software Call Center Wait times 52

Fonolo

JANUARY 31, 2023

Still have questions about call center training? Read on for our complete guide, where we’ll explore all the best practices. What is Call Center Training? These off-site training sessions give employees the chance to keep up with industry best practices and bring back ideas that can help the workplace.

Call Center 141

Call Center Contact Center Coaching Gamification 141

JustCall

NOVEMBER 23, 2022

In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. What is Call Center Reporting? Call center reporting is the process by which call center managers measure performance and efficiency.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

OctopusTech

MARCH 1, 2023

Today’s inbound call centers often provide customer service not only through telephone calls but also via email, chat, and more. Best Practices For Effective Inbound Calls Strategy 1. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62