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Who are you #onholdwith? The Top On-Hold Offenders in the Airline Industry

Fonolo

JUNE 27, 2018

As much as these make for an entertaining read, they offer a lesson for contemporary businesses: Be mindful of social media as a new customer service channel, and have social media agents on hand to monitor burns against your brand. and draining their bank accounts: Ok is there a freephone number?

Airlines 52
Airlines Abandon rate Entertainment Banking 52
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The Role Of AI In Customer Experience

Pointillist

FEBRUARY 19, 2018

Self-driving cars will use their knowledge of preferred routes and in-vehicle entertainment drawn from past behavior to optimize daily commutes and long roadtrips. Large banks have thousands of customer touchpoints that capture millions of customer interactions every day, making customer experience a minefield for them to navigate.

Customer Experience 111
Customer Experience Analytics APIs Chatbots 111
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