Abandon rate Banking Call Center Entertainment 
Fonolo
JUNE 27, 2018
As much as these make for an entertaining read, they offer a lesson for contemporary businesses: Be mindful of social media as a new customer service channel, and have social media agents on hand to monitor burns against your brand. and draining their bank accounts: Ok is there a freephone number?
Pointillist
FEBRUARY 19, 2018
Salespeople, call center agents and employees in other customer-facing roles cannot be expected to understand a customer’s entire history and derive their own insights from it in real time. Nordea , a Stockholm-based bank, has looked deep into the customer journey to find the best points to deploy AI for maximum impact.
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