Who are you #onholdwith? The Top On-Hold Offenders in the Airline Industry
Fonolo
JUNE 27, 2018
The data-gathering hub does this by pulling all social mentions of customers experiencing long hold times, as well as their visceral, off-the-cuff, and sometimes hilarious repartee. From BA, we can learn an important industry tip: If you want to boost your abandon rates and get rid of pesky customers, just keep putting everybody on hold ….
52 
Let's personalize your content