Remove Abandon rate Remove B2C Remove eBook Remove Wait times
article thumbnail

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

Call Abandonment Rate. Average Waiting Time. Occupancy Rate. Average handling time. Transfer rate. Contact Rate. That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. Missed phone calls.

article thumbnail

6 Top Chatbot Examples: AI Customer Service Bots in Action

Comm100

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Chatbots are often associated with B2C verticals, so what is a chatbot’s role in B2B? After all, they’re known for reducing shopping cart abandonment rates by up to 20%.