Talkdesk

SEPTEMBER 8, 2020

Minimize the abandon rate Data indicates that the post-IVR abandon rate for the healthcare sector is about 7%. Ensure that your IVR is optimized to help minimize your abandonment rate. Consider implementing a user-friendly knowledge base and other self-service tools, such as AI-powered chatbots.

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million in 2022 to US$34, 570.73 from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Playvox

OCTOBER 19, 2021

Being short-staffed causes gaps in the schedule and results in a situation where there are simply not enough agents to handle volume. One of the first places this shows up is higher average speed to answer (ASA). Increased abandon rates. Implement self-service to reduce demand for agent assistance.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Global Response

DECEMBER 21, 2023

Like everything else, as technology and innovation continues to progress faster and faster, customer service outsourcing solutions will continue to change and progress as well to meet new needs and become more efficient. For example, many modern technologies are reshaping customer service.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62