Fonolo

DECEMBER 6, 2018

This is an historic day (or at least a really good one), a sentiment echoed by Fonolo’s leadership: “Our goal is to empower companies with the most advanced call-back solution on the market today,” says Fonolo CTO Mike Pultz. Expanded API functionality, to support custom-built call-back applications. Investing in Agents.

APIs 57

APIs Abandon rate Gamification Contact Center 57

OctopusTech

SEPTEMBER 29, 2022

With robust reporting, customer service outsourcing companies can improve customer experience by tracking measures and performances, improving sales and marketing processes, and identifying customer satisfaction scores. Its CRM platform aligns marketing and sales operations to deliver an impeccable experience to each customer interaction.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. Zendesk Zendesk is one of the most popular customer service platforms in the market, with end-to-end products for sales and service teams.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52