Remove Abandon rate Remove Agent burnout Remove Knowledge Base Remove Service level
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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

Offer self-service options Customers often call with the same common questions over and over. You can free up agents by providing self-service options like interactive voice response (IVR) systems or online knowledge bases for your customers. This optimized staffing is essential in dealing with high call volumes.

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