How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres
JustCall
APRIL 3, 2024
How to identify a high call volume? Reduced wait time is directly proportional to happy customers and more sales. You can free up agents by providing self-service options like interactive voice response (IVR) systems or online knowledge bases for your customers. This can result in more irate customers or decreased sales.
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