Abandon rate Agent burnout First call resolution Industry 
JustCall
MARCH 6, 2023
Some Common Call Center Metrics Having said that, there are some metrics that are common across call centers. Some of them are: Call arrival rate, for frequency of inbound calls. Call abandonment rate, which shows how many customers hang up before speaking with an agent.
Fonolo
SEPTEMBER 28, 2021
In every industry, managers are the backbone of their workplace. Without proper management, call center agents could be left to handle overwhelming days on their own, lack incentive or structure to grow within their role, and become bored and burnt out fast, leading to high turnover and poor customer experiences.
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