Playvox

JULY 31, 2023

With predefined rules in your workforce management solution, agents can self-serve and receive auto approvals and declines, removing the need to wait and eliminating the need for team leaders to get involved. Regardless of industry, job role, or demographic, a WFM solution can help improve the employee experience.

Self service 85

Self service Management Coaching Contact Center 85

NobelBiz

FEBRUARY 21, 2023

Being able to eliminate (or significantly reduce) one of the most critical stress factors for clients – the dreaded wait time – call centers can finally start building a sound and solid Customer Experience strategy. 3. Reduces call abandonment rates As mentioned before, customers despise waiting in line! The solution?

Best practices 52

Best practices Contact Center Abandon rate Management 52

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s harder than ever to keep up and to know which ones matter most. Agents won’t burn out trying to channel jump to satisfy needs.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52