Call Center Service Levels: Calculations, Metrics, & Industry Standards
Callminer
MARCH 23, 2020
In the following examples, we will look at 5 different ways to calculate service levels and see how they offer different results. 5 Calculations for Call Center Service Levels. For this example, we will limit the time threshold to 30 seconds. During these 30 seconds: 1000 calls were answered. 60 calls were abandoned.
Let's personalize your content