TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Just like any other rate, the call abandonment rate is always displayed as a percentage and should be calculated in the following way: It’s very simple, let me give you an example: Consider today customers called you 150 times (Great, way to go!), Outbound Calls per Day. Average Waiting Time.
52 
Let's personalize your content