Jive

AUGUST 27, 2018

Hosted VoIP) has handed that valuable information over to companies of all sizes. When mining phone metrics for those key measures that will improve decision making, start with: Call volume. Response times and wait times. Measure how quickly your staff responds to inbound calls along with wait times.

Metrics 63

Metrics Interactive Voice Response voip Abandon rate 63

Momentum Telecom

JULY 14, 2017

I worked in the two-way radio business for many years, but I have since devoted the last decade to cloud-based business communications (VoIP, Unified Communications, Call Centers, etc.). In real-time or historic views, you can track incoming calls, outgoing calls per salesperson, average customer wait times, etc.

voip 40

voip Abandon Call Call flow Wait times 40

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. However, to enjoy VoIP benefits optimally, it’s essential to choose a good vendor that does offer all the important VoIP features. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52