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Inbound Call Center: The Ultimate Guide

JustCall

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

While Outside Sales reps also use the software to, e.g. keep the information about the leads in one place, they don’t rely on it so heavily. Inside Sales reps do most of their work using a CRM. On top of that, such software helps them keep track of the sales process which ensures they don’t forget about key touch points.