Abandon Call Customer Service Interactive Voice Response Telecommunications 
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. As a result, some research has shown that abandon rates are closer to 20% !
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. As a result, some research has shown that abandon rates are closer to 20% !
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. As a result, some research has shown that abandon rates are closer to 20% !
Babelforce
APRIL 21, 2020
When it comes to IVR, contact centers walk a fine line. On the one hand, it can be one of the fastest, cheapest and most useful ways to provide service. Today, we’re going to look at the IVR messages customers most dislike – and what you should be saying and doing instead. 4 IVR messages to wreck CX. #1
Babelforce
APRIL 21, 2020
When it comes to IVR, contact centers walk a fine line. On the one hand, it can be one of the fastest, cheapest and most useful ways to provide service. Today, we’re going to look at the IVR messages customers most dislike – and what you should be saying and doing instead. 4 IVR messages to wreck CX. #1
Babelforce
APRIL 21, 2020
When it comes to IVR, contact centers walk a fine line. On the one hand, it can be one of the fastest, cheapest and most useful ways to provide service. Today, we’re going to look at the IVR messages customers most dislike – and what you should be saying and doing instead. 4 IVR messages to wreck CX. #1
NobelBiz
AUGUST 2, 2022
At the same time, the most effective customer engagement strategies are available in the communication technology space. Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving.
Expert insights. Personalized for you.
98 
Let's personalize your content