Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 1 – B2B calls do not need to comply with the TCPA. B2B calls are not exempt from all provisions of the TCPA. telemarketing laws?at

Wireless 98

Wireless Telemarketing Abandon Call B2B 98

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. The goal is to provide remote call center agents with as much comfort and mobility as possible. 5 Tips for managing remote call center agents The pandemic issue has had a significant impact on the call center industry.

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Call Center Management virtual call center Interactive Voice Response 52

JustCall

MARCH 21, 2022

In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years. Call Queuing . The dialer uses this information to determine whether another call should be started.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52

JustCall

FEBRUARY 13, 2023

Call Queuing Queuing technology improves customer experience, customer satisfaction, and customer retention. It reduces the number of abandoned calls by ensuring that customers do not fall off the queue while they are waiting to be served. The dialer uses this information to determine whether another call should be started.

Sales 52

Sales Call Center Interactive Voice Response CRM 52