Fonolo

APRIL 4, 2023

Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. will result in a $276,000 reduction in annual operational costs.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81

NobelBiz

MAY 2, 2022

If you’re running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you. The first thing to know about call routing is that it is the process of taking inbound calls and directing them to the people or teams who can best handle them.

Contact Center 52

Contact Center Interactive Voice Response Wait times Telecommunications 52

Xaqt

FEBRUARY 26, 2020

FOR IMMEDIATE RELEASE On Monday the Center for Disease Control (CDC) sounded the alarm bell that the spread of Coronavirus in the U.S. While no one knows what the actual impact of the virus will be, we expect that call centers across several industries along with public sector service agencies will be adversely impacted.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52

Fonolo

JANUARY 4, 2022

Contact Center Trends 2022. 5 Metrics Every Medical Call Center Should Know. 62% of organizations view customer experience provided through contact centers as a competitive differentiator. Source: Deloitte: Contact Center Survey. 14% of contact center leaders predict growth of more than 10%.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142