CSM Magazine

JULY 13, 2022

In addition, 67% of call center leaders say the frequency of outages has increased over the last 12 months. While it’s encouraging to see so many contact centers willing to invest in new technology, the figures relating to the lack of proper testing, are concerning and highlight the imminent disasters waiting to happen.

Contact Center 59

Contact Center Surveys Healthcare Abandon Call 59

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. At the same time, it ensures that it only connects to the answered calls. All unanswered and abandoned calls are filtered out. To put it in perspective, the auto dialer helps increase outbound calls and talk time and minimizes idle time.

Real estate 76

Real estate CRM Banking Outbound sales 76

Freshcaller

AUGUST 17, 2018

High abandon rates in a call center is a supervisor’s nightmare. We reached out to several call center teams for discussing solutions to this major problem. One key insight we unearthed is that the ability to play right messages and caller tunes during a caller’s wait time is a powerful tool to reduce abandoned calls.

Abandon rate 53

Abandon rate call center software Call Center Abandon Call 53

Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Fortunately, with a number of useful tools and techniques, team leaders can effect meaningful change based on observable and trackable data.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182