Predictive Dialer vs Auto Dialer: What You Need to Know
aircall
MAY 14, 2021
If a person answers the call, an auto dialer can put the person on a brief hold until a live agent comes on the line. Back in the 1940s, banks used the first auto dialers to make calls for collections. Presents the risk of abandoned calls if agents take too long to connect. 1) Set clear goals, metrics, and KPIs.
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