Abandon Call Average Handle Time Customer Care Technical Support 
OctopusTech
MARCH 11, 2022
Prospective customers give voice calls that are attended by the customer care representatives. The main function here is to provide exceptional services to customers. During technical support, operators examine the issues of customers thoroughly and solve their problems patiently.
Pointillist
JANUARY 25, 2019
Average Call Abandonment Rate If customers are waiting on hold too long, they are likely to abandon calls. Abandoning a call can cause immense frustration for customers and make them lose faith in your company. In other instances, new processes or work tools may be valuable.
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