NobelBiz

MARCH 19, 2024

Agent performance dashboards bridge the gap between real-time operations and historical trends, empowering frontline teams with actionable insights to deliver exceptional customer experiences. Call Volume : Monitoring fluctuations in call volume helps in resource allocation and capacity planning.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Here are some helpful hints.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. Many seek alternatives offering better user experience, wider integrations, and affordability. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations.

Real estate 52

Real estate CRM Sales Analytics 52