Fonolo

MAY 16, 2023

Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. Call center analytics provide valuable insights that can help organizations improve their operations and customer experience. Analytics are also called key performance indicators or KPIs.

Call Center 91

Call Center Analytics Abandon rate First call resolution 91

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., This allows you to multiply your outbound calls by 10x. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. Boost efficiency: Automate busywork and maximize agent productivity with the power of auto dialing.

CRM 52

CRM Analytics Abandon Call Coaching 52

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations. Feeling stuck with Orum’s limitations? You’re not alone!

Real estate 52

Real estate CRM Sales Analytics 52

NobelBiz

SEPTEMBER 26, 2023

. – Brad Butler, Contact Center Software Consultant @NobelBiz If you’re planning to step up your customer service and loyalty as a call center, we highly recommend this podcast episode: Master Call Center Customer Service in the Digital Age, with Jim Iyoob. Request a demo now to experience the future of customer service!

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. Every interaction with a customer shapes your business and their perception of your products or services. 5 Tips on AI-Powered Phone Lines.

Customer Experience 78

Customer Experience Journey mapping Contact Center Interactive Voice Response 78

Balto

DECEMBER 14, 2022

Improving productivity is one of the biggest challenges modern contact centers face. There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. What Is Call Center Productivity?

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52