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Predictive Dialer vs Auto Dialer: What You Need to Know

aircall

Using a predictive dialer or an auto dialer in place of manually dialing calls is like the difference between walking to work or taking a high-speed commuter train. Sales and support agents don’t have to wait for someone to answer the call or a machine to pick it up. Predictive dialers are efficient tools for sales and support.

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19 Important VoIP Features (Every Modern Business Needs)

JustCall

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

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How to Properly Scale a Distributed Team

aircall

With regard to equipment and software applications, you’ll need the following: A cloud-based phone system ( VoIP phone system ). To accomplish this, it’s important to use call metrics and KPIs and continually monitor a process for efficiency. Beyond that, all employees have a responsibility to communicate well and to be accountable.

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales.

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Best Multi Line Phone System for Business: 10X Growth in No Time

JustCall

Every thriving business needs a business phone system to handle increased call volumes that come with more business. A standard phone with a single phone line is prone to be busy and can jeopardize your sales and support efforts. A better alternative, in this case, is the VoIP business phone system.

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Multi Line Phone System for Business: Everything You Should Know

JustCall

Being able to cater to multiple calls at a time, is an important aspect of business phone continuity. A standard phone with a single phone line is prone to be busy and can jeopardize your sales and support efforts. A multi line phone system can serve more than one call at a time and comes with various other important functionalities.

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How to Choose the Best Call Management Software: Everything You Need to Know

aircall

This routing method allows each of your teammates to define when they’re available to take calls or manually toggle their presence on/off. Fewer calls go unanswered when everyone’s availability is clear, accountable, and aligned with routing rules. What are the benefits of tracking business calls?