Remove Abandon Call Remove Accountability Remove Agent burnout Remove voip
article thumbnail

How to Properly Scale a Distributed Team

aircall

With regard to equipment and software applications, you’ll need the following: A cloud-based phone system ( VoIP phone system ). To accomplish this, it’s important to use call metrics and KPIs and continually monitor a process for efficiency. Beyond that, all employees have a responsibility to communicate well and to be accountable.