Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
The Next Best Action is one of several call center KPIs that requires a strong focus on customer requirements and desires. That is why agents can get access to consumer information and context via the call center system interface. Why is the abandonment rate important? How to decrease the Abandonment Rate ?
Let's personalize your content