Abandon Call Abandon rate Best practices Knowledge Base 
NobelBiz
DECEMBER 19, 2021
The abandoned call rate represents the proportion of abandoned calls compared to the total number of calls made. Depending on the source of the call, your agents employ a variety of strategies to reduce call abandonment. Here are 5 ways to optimize the call abandonment rate.
Fonolo
AUGUST 12, 2021
As a call center, you have many metrics and KPIs available to measure agent productivity. Here are a few: Call abandonment rate. Call abandonment occurs when a customer hangs up before an agent answers the phone. Call abandonment often occurs because customers become frustrated with long wait times.
Xaqt
FEBRUARY 26, 2020
Additionally, many companies, such as those in the travel and hospitality industries, are feeling the impact in their call centers as well. We can also work with your local health and human services department to ensure community based updates are accessible.
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