Fonolo

NOVEMBER 8, 2017

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Velocity was struggling with long hold times and a high number of abandoned calls. eBook: The ROI of Call-Backs for Your Call Center.

Abandon rate 70

Abandon rate Call Center Morale Abandon Call 70

Fonolo

APRIL 27, 2021

That’s why it’s become increasingly important for businesses to upgrade their call center technologies, processes, and staffing practices to get ahead of the call-spike curve — ideally without breaking the bank. The Contact Center Guide to Managing Spikes in Call Volume. What is Call Overflow Handling?

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

Fonolo

OCTOBER 3, 2017

Credit unions must be competitive in order to stand out from those big mean banks; they must establish a truly unique offering to attract new membership. One way to successfully accomplish this is through the member experience. Webinar: How to Lower Abandon Rates and Improve the CX . Reducing Abandoned Calls.

Call Center 52

Call Center Abandon rate Abandon Call Morale 52

JustCall

FEBRUARY 28, 2024

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. It offers a blend of powerful dialer features and seamless CRM integrations, ensuring that you’re not just making calls, but making them count. And the real game-changer?

Real estate 52

Real estate CRM Sales Analytics 52