a-3-step-formula-for-consumer-trust-in-the-ai-age 
CSM Magazine
OCTOBER 6, 2020
Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI. Henry Jinman of EBI.AI
Solvvy
AUGUST 31, 2022
There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. The CSAT score allows customer experience teams to measure how consumers feel about their brands and monitor changes in perception over time. CSAT Score Formula.
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