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3-common-factors-behind-client-discontent-in-customer-care-conversations

3 Common Factors Behind Client Discontent in Customer Care Conversations

CSM Magazine

SEPTEMBER 6, 2023

If you have, you would know that dealing with frustrated and angry customers is part of the job. It’s a stressful time for both the client and the agent. What makes clients so frustrated that they vent their anger at service representatives? In this article, let us look at three common factors behind client discontent.

Customer Care

Customer Care Scripts Engineering outsourcing

Advantages & Best Practices for Managing Callbacks in Contact Centers

NobelBiz

FEBRUARY 21, 2023

Call centers must implement an ideal client experience more than before to differentiate themselves. However, delivering a seamless customer experience is challenging. Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. The concept behind the callback is pretty straightforward.

Best practices

Best practices Contact Center Abandon rate Management

3 Common Factors Behind Client Discontent in Customer Care Conversations

Advantages & Best Practices for Managing Callbacks in Contact Centers

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