Remove 2030 Remove Employee engagement Remove Gamification Remove Personalization
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4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. They view the world differently and have redefined the meaning of success, both personally and professionally.

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How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

Without some creative freedom, employee engagement can take a downward spiral. With the power of AI, contact centers can add flexibility and personality, converting robotic-sounding agents following a single script into high-performing, empowered, and engaged representatives.