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4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. Here come the Millennials, also known as Next Gen and the Baby-On-board Generation. Millennials are quite different then any generation before them.

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How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

Without some creative freedom, employee engagement can take a downward spiral. Adding gamification to the mix provides a built-in recognition system that gives everyone a pat on the back they deserve. Looking to the future, Balto published predictions on what contact centers could look like in 2030.