Hodusoft

JANUARY 3, 2024

billion by 2030. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes. IVR (Interactive Voice Response) / virtual attendant IVR system uses voice and touch-tone inputs to interact with caller.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Balto

AUGUST 3, 2022

From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. IVR (Interactive Voice Response) Assistant. E.g., CSAT of 4/5 = 80/100. Social media.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Calabrio

OCTOBER 19, 2022

What will the demands of the contact center be in 2030? Using technology to identify performance coaching opportunities. One way is to use Performance Coaching to drive agent engagement while also supporting your company’s bottom line. This is a challenge Calabrio CEO, Tom Goodmanson posed this year at C3.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

JustCall

APRIL 18, 2023

Did you know the global call center AI market will increase 10x by 2030, reaching the $9,949.61 Call Whispering Coach your reps during live calls when the deal is going south. It comes with advanced features like real-time call transcription, AI scoring, moment analysis, sentiment analysis, coaching insights, and live agent assist.

call center software 52

call center software Call Center call center solutions Enterprise 52